Grievances

  • Riskbirbal Insurance Brokers is committed to consistently meeting or exceeding your service expectations. Whether it's helping you make an informed decision about purchasing an insurance plan, facilitating the purchase process, or ensuring the seamless delivery of policy documents to your email or in hard copy when needed, we aim to provide top-notch service.

  • However, if we ever fall short of your expectations and you need to file a complaint, please don't hesitate to reach out to us. Riskbirbal will make every effort to address your concern promptly and aim to provide a resolution within TAT.
  • Escalation Matrix
  • In case the insurance company/ policy holder feels that they are not getting any revert from our end with the defined TAT. following escalation matrix needs to be followed:
Level Name Email Address
Level 1 M. Mahalakshmi [email protected]
Level 2 A. Laxmi [email protected]
Level 3 Syed Meraj Naqvi [email protected]

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